Managing Workplace Environments (BUS 645)
Term: 2013-2014 Academic Year Spring Term
Business networking is a vital and important activity in today?s business world. This course will begin with the study and analyzing of current networking techniques by which groups of like-minded business people recognize, create, or act upon business opportunities. Sales and the use of Client Relationship Management (CRM) technology is a widely-implemented strategy for managing a company?s interactions with customers, clients, and sales prospects. Students will be exposed to current sales practices and techniques used to organize, automate, and synchronize business processes?principally sales activities, marketing, and customer service. The course will also cover negotiation and the bargaining for scarce resources in today?s highly competitive marketplace. Students will learn the art and science of negotiation as well as analyzing and reviewing the conduct and outcome of actual negotiations.