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 I forgot my password

A network authentication and validation security system is in place to prevent “infected” computer systems such as laptops or desktops from gaining access to the network and infecting other systems.  This will ensure a safe, secure and reliable network for all. 

Anyone wanting to use the  Dakota Wesleyan network connection will need to authenticate their computer to the network. Authentication is the process of verifying your access to the network by confirming your username and password and associating it with your computer. 

Authentication to the Network

Enter your username and password to logon to the network. Faculty and staff users will be given automatic access when using a computer issued by Dakota Wesleyan.  If a faculty or staff member wishes to use their personal computer on the DWU network they will also need to go through the network authentication process just like the students.  All personal computers will need to validated before being given network access.

If you do not have your username and password, please contact the Helpdesk at 995-2697.

System Validation

Click here to see what students can do to prepare their computer before arriving on campus.
 

Download the Clean Access Agent (only for the first time)

Once your username and password have been authenticated, you will be prompted to download and install the Clean Access Agent .

After the installation is completed, a Clean Access Agent icon will appear in your system tray. If the Clean Access Agent fails to install, please see the Troubleshooting section or contact your Help Desk at 995-2697.

* Note : Older Windows systems (XP, 2000, NT, ME, 98, 95 & 3.1) will not be able to access the network or the internet.

Updating

To logon (or logoff) to the network, right click on the Clean Access Agent icon.

The Clean Access Agent will automatically validate your system configurations to ensure that you have current operating system patches and other security updates.

If the validation is successful, you will be logged onto the network.

If the validation is not successful, you will be directed to a remediation site such as Windows Updates. You need to update your system or security files at that time.  Depending on the security updates, you may need to reboot your computer several times.
Occasionally you will click on a link and nothing seems to happen.  You may need to disable your pop-up blocker in order to view this content.  (This can happen when clicking on a link with in TigerNet such as evaluations).  Below are links with instructions for the different browsers.
 
Wireless access is available in all academic related areas of campus and in most common public areas. You will want to connect to the network named "Wireless." This is currently an unencrypted wireless network and you will want to choose to “Connect Anyway” if you are asked while connecting.
 
These locations have wireless coverage
  • Allen Hall
  • Art Village - Main Floor
  • Athletic Department - Offices & Classrooms
  • Corrigan Science Tower
  • Day Care Building
  • Dayton Hall
  • Education Building - Offices, Classrooms & Computer Lab
  • Grandy Alumni House
  • Hughes Science Center
  • Koka House
  • McCabe House
  • McGovern Library
  • Nursing Building - Offices, Classrooms & Computer Lab
  • Prather Hall
  • Psi Cottage
  • Rollins Campus Center
  • Sherman Center
  • Smith Hall
  • Student Apartments
  • West House

 

Please consider the minimum specifications carefully.  It is also important to note that if you want a personal computer that will last your entire college career, you will need to purchase a computer system that does more than meet the minimum specifications.  Computer software and hardware are developing at an incredible pace, and as such we review our specifications each year.

PC:

Required Minimum Computer Hardware Specifications:
  • A processor with a Passmark rating of 1,200 or greater
  • 120 Gigabyte hard drive or larger
  • DVD Drive
  • 4 GB memory 
  • USB Memory Drive
  • Integrated Wireless 802.11 b/g or b/g/n network card.

Required Operating System:
  • Windows Vista (Business, Enterprise, or Ultimate)
  • Windows 7 (Professional, Enterprise, or Ultimate)
  • Windows 8 (Basic, Professional, or Enterprise)
  • Windows 8.1 (Basic, Professional, or Enterprise)
     
    • Older versions (example Windows XP) are past end of life, are no longer supported by Microsoft and cannot be used on campus.

Optional items:
  • Spare battery (Highly recommended)
  • Application Software:
    • Microsoft Office 2013 (available through campus licensing on dwu.onthehub.com)
      (Word, Excel, Access, Outlook, PowerPoint, Publisher) 

Mac:

Required Operating System:
  • OS X 10.4 (Tiger)
  • OS X 10.5 (Leopard)
  • OS X 10.6 (Snow Leopard) 
  • OS X 10.7 (Lion)
  • OS X 10.8 (Mountain Lion)
  • OS X 10.9 (Mavericks)

Optional items:
  • Spare battery (Highly recommended)
  • Application Software:

Notes:

*  Systems that do not meet ALL requirements will not be granted network access. 


 

Links to Help Maneuver Windows 8

In order to connect your gaming or other entertainment system to the DWU network, the system's MAC address needs to be supplied to the DWU Helpdesk. Your MAC address is a 12-character code in the form of XX:XX:XX:XX:XX:XX that is associated with your system's network card.  Every electronic device has it's own MAC address.

You will need to submit the MAC address for the wireless network adapter. All student housing is networked through wireless only. Wired network ports that may be present are not connected.

Please submit your request through this form or send an email with the following information to Helpdesk@dwu.edu.
 
  • Your Name
  • Your network username (This is your DWU Network username, not your gaming username)
  • The type of gaming or enterntainment system such as XBox or Blu-Ray Player, etc.
  • The system's wireless MAC address 
Please note - the following systems are not supported on DWU's network: 
  • Roku video players, Apple TV's, Chromecast Devices
  • Any entertainment systems that require a dedicated IP address
  • Systems that are incompatible with NAT (network address translation)
Games Requiring and open NAT
 
If your game requires an Open NAT - DWU cannot open the NAT. In order to maintain a safe, protected network for all users the NAT setting cannot be opened for those video games that require it.

Network access is available thru Cisco Clean Access. In order to protect you from network problems, students personal computers will be required to validate and authenticate access to the University network. This means that in order to log-in, the computer will need to be set up correctly. Your DWU network username (i.e. jodoe or john.doe.09) and password will be required.

Students will not be able to access the network until they have “authenticated”.  The process will begin by opening an Internet browser window and redirected to an authentication page. Once the network username and password is entered, the student will then be prompted to download and install the validation client, called Clean Access Agent.

After the process is complete, the student will be logged into the network. If the computer is shut down the students will be required to log back in to regain university network access. This Security system will have the computer icon called Clean Access Agent that will be located in their system tray (this is the area located next to the computer clock). To login and logout, students will right-click on their mouse, on that icon for complete menu item.

If validation fails, you will be redirected to remediation sites. Please note that you must have an up-to-date Antivirus package downloaded, installed and running onto your computer! Users must keep up with any and all security patches and Windows Updates. This will help keep your computer free of worms and harmful viruses.  Everyone will be required to watch a short video regarding File Sharing and agree to the Campus File Sharing Policy (This will be required at the beginning of each semester.)

Why do we have this requirement?  This security system will simplify the process for students to access our network and keep your computers, both laptop and desktop, much more secure. This is a solution to help prevent such attacks, and is intended to deny “infected” computers access to the network. We hope this will result in a clean and consistent network at our University.